Last updated: October 17, 2026
Caitang International Industrial Co., Ltd. (“Tang Sugar”, “we”, “us”) respects your privacy. This policy explains what information we collect when you use this website (Tang Sugar), how we use and protect it, and your rights.
1. Who we are
- Company: Caitang International Industrial Co., Ltd. (Taiwan Business ID 82895435)
- Address: 2F-2, No. 130, Gongyuan E. Rd., East Dist., Taichung City 401, Taiwan
- Email: [email protected] Phone: +886-972-120-977
2. Information we collect
| Source | Information |
|---|---|
| Inquiry form, sample request form | Company or organization name, contact name and job title, email, phone number, messaging app ID (LINE / WeChat / WhatsApp), company website or social media link, country and city, purchasing needs (products, quantities, target market, payment method, trade terms, etc.) |
| Contact via LINE, WeChat, WhatsApp or email | Messages and contact details you choose to send us; these platforms have their own privacy policies |
| Browsing the website (with your consent) | Pages viewed, clicks and scrolling, device and browser type, approximate region; collected by Microsoft Clarity, with form input masked |
This website does not take online payments and does not collect credit card or bank account details.
3. How we use it
- To answer inquiries, provide quotations and send samples
- To process orders, shipping and customs, and to provide documents such as certificates of origin and certificates of analysis
- For customer service and follow-up
- To understand how the website is used and improve its content and usability
We do not sell your personal information.
4. Who we share it with
Only as needed for the purposes above, with:
- Logistics and courier companies (such as DHL, FedEx and UPS) and customs brokers, to send samples and shipments
- Partner manufacturers, for quotations, customization and production (necessary details only)
- Website hosting and analytics providers (such as Microsoft Clarity)
- Government authorities where required by law
Some service providers are located outside Taiwan, so your information may be processed abroad.
5. Cookies
| Type | Purpose | Consent needed? |
|---|---|---|
| Essential | Remember your language and your cookie choice (kept for one year); your inquiry list is stored in your browser | No, required for the site to work |
| Analytics | Microsoft Clarity: understand how the website is used | Yes; you can accept or decline in the cookie banner |
To change your choice, clear this website’s cookies in your browser and the cookie banner will appear again on your next visit. You can also block cookies in your browser settings; the website still works.
6. How long we keep it
We keep information for as long as needed for the purposes above. Records of business transactions are kept for the periods required by tax, accounting and other laws. After that, we delete the information or make it no longer identifiable.
7. Your rights
Under Taiwan’s Personal Data Protection Act, you may ask us to:
- Let you check, view or receive a copy of your information
- Add to or correct it
- Stop collecting, processing or using it
- Delete it
Visitors in the EU, the UK and other regions also have the rights given by their local laws (such as the GDPR), including data portability and withdrawing consent. Email [email protected] and we will respond as soon as possible after verifying your identity. If you do not provide information, we may not be able to answer your inquiry or send samples.
8. Security
This website uses HTTPS encryption, and only the staff responsible can access inquiry information.
9. External links
This website may link to other websites or messaging platforms. Their privacy practices are not covered by this policy; please see their own policies.
10. Changes to this policy
If we update this policy, we will post the changes on this page and update the date above.
